- What color refills are available
for Garland ballpoint pens?
Refills are available in black or blue
ink, in medium point.
- How do I replace the lead in
my Garland mechanical pencil?
Refills are available in 0.7mm lead.
To replace the lead in your pencil, please follow these instructions:
First, make sure that all of the old lead is
out of your pencil. Twist the barrel to fully extend and expel
the old lead. If a small piece of lead is still visible, remove
it from the mechanism. A very thin metal pin will appear in the
hole of the pencil point. Retract this pin as far back into the
point as necessary to insert a new piece of lead, leaving only
a very small piece extending out of the pencil point. (If the
lead is too long, and sticks out of the point more than approximately
1/16”, it can be broken into 2 smaller pieces. Extra leads
may be stored in the pencil mechanism, underneath the eraser.)
Holding the pencil upright, gently press the lead against a hard
surface to “seat” the lead in the mechanism.
While we are glad to repair any
malfunctioning pencil under our mechanical warranty, it is certainly
an inconvenience for you to return your pencil to us. Please review
these instructions carefully and do not force or jam lead into
the mechanism. The majority of twist mechanism pencils that are
returned to our service department for repair are not functioning
properly due to improper loading of the lead.
- How do I replace the refill
in my Garland Rollerball?
Rollerball refills are available in
fine point black or blue. If not specified, black will be provided.
To replace the cartridge in your rollerball, please follow these
Remove the cap of the rollerball to expose the
refill. Holding just the barrel portion, unscrew the black nib/point
assembly from the remainder of the barrel. This is a twist
assembly—do not just pull on the two ends of the barrel.
Remove the old cartridge, taking care not to loose the band that
sits on the nib/point assembly. The new cartridge has a small
black cover over the tip to ensure maximum refill longevity. Remove
and discard this black cover and insert the new cartridge into
the nib/point assembly. Twist the two sections of the barrel back
together and you are ready to roll again.
- How do I order refills?
Refills can be purchased by
a check or money order with your completed order form to our
at 3 South Main Street, Coventry, RI 02816. Please include a
valid return address with zip code to ensure that your product
promptly. Refills are shipped within days of receipt of your
here for an order form.
- Where else can I purchase refills
for my Garland writing instrument?
Refills that are available at your
local office product supply store may fit. However, for optimum
performance, we recommend ordering refills from us. Our replacement
refills are very reasonably priced and will be sent out to you
within days of your order.
- What if my
pen doesn’t write?
Check to make sure your refill has ink in it – many
times our customers simply overlook this important step. If you’re
out of ink, you may simply need to purchase new refills. Please
see Question #4 in the “Refills” section above for
a link to place an order. Still doesn’t write? Return to
us for repair or contact us for assistance.
- Where do I
send my Garland writing instrument for repair?
Please mail repairs to our Service Department at 3 South Main
Street, Coventry, RI 02816. Be sure to include a valid return
address, with street location and zip code, as repairs are usually
shipped via UPS.
- How should
I package my writing instrument when I send it back for repair?
Send your writing instrument in a padded (bubble-wrapped)
package or small box to prevent damage that may be caused in transit.
We cannot repair or replace items that are damaged or lost in
transit due to improper packing.
- What repairs
are covered by Garland’s Heirloom guarantee?
Our guarantee covers the mechanical/functional working of
your USA-made writing instrument. Many times, we receive items
that only need repair due to improper replacement of the refill
or lead. Other writing instruments are returned that are decades
old, or have experienced a lifetime of use in just a few years.
We take pride in fixing as much as we can at no charge to our
loyal clients. Don’t you wish your new vehicle came with
as good a warranty as your Garland?
As with all things, sometimes an item just needs to be replaced
with something new or different! Even when an appliance or a pair
of shoes is still working and functional, you might want to replace
it with an updated model. Please visit our retail store to purchase
a new writing instrument when you are ready to replace your well-worn
- How long will
my repair take?
Your repair will usually be on its way back to you within
three to five (3-5) working days from receipt, except during our
busy holiday season or our two-week summer shutdown.
- What if I have
a really old Garland writing instrument that needs repair?
We generally stock replacement parts and refills for all items
for at least 20 years. Since all of our products are customized,
we approach each request on a case-by-case basis. If your pen
was manufactured prior to 1982, the mechanism may simply need
to be refurbished. We can update your mechanism at no charge on
most of our older items. Should the mechanism of your old writing
instrument be unrepairable, we will offer you another Garland
writing instrument of equal or greater value from our current
product Collections. Give us a call or send back your writing
instrument for evaluation.
- How long will
it take to receive my order?
Your order will ship 10 working days after receipt of your
order, provided all necessary paperwork and artwork is included.
- What are Garland’s
minimum order quantities for customized products?
We have selected items in our line that are offered in quantities
as low as 24 units. Small orders are just as important to us as
the “big ones.” Our company has grown by building
successful business relationships that most often start with small
orders. We have many satisfied clients that reorder year after
year, and others that start with a minimum order run to check
out our quality/delivery/service before placing an order for a
larger quantity. And, our USA-made Photo Logo Collections provide
two opportunities for customization with the full-color logo dome
as well as imprint or engraving.
- What do I need
to send for Garland to make a full-color logo dome?
We can use your business card, letterhead, a logo on your
brochure, or the actual patch or crest from your uniform. What
makes Garland special? – we use a photography process, not
a printing process. No need to worry about extra charges for additional
colors that are included in your company logo or artwork! What
you send in is what you’ll see in your photo logo dome (fit
to size, of course).
- What if I have
a logo that won’t fit in the dome?
If your logo is too large (or too long) you can place it on
the barrel of your writing instrument and select one of our stock
logos for the dome. Or, we can suggest ways to split up or use
just a portion of your artwork in the dome. Please call us at
(401) 828-9582 for a free consultation and have our Product Specialists
work with you to choose/recommend a stock logo or assist you with
- Where do I
send my emailed artwork?
Email your artwork to: firstname.lastname@example.org.
Please note that email sent to any other address will cause a
delay in your order. As well, make sure that your company name
and order number is included on the subject line of your e-mail
for easy reference upon receipt.
- Why do you
need PMS colors for electronic art?
Our monitors and printers may not be color-calibrated to match
the equipment that created or reproduced your original logo art.
By providing us with PMS colors, we can adjust your electronic
file if necessary to ensure that your photo logo matches your
artwork very closely.
- Can I mix different
color items on an order?
Yes. You can order 100 dark blue and 100 dark green of the
same item and receive the 200-quantity price, provided that all
200 will use the same artwork and color photo logo dome. However,
our products do have minimum quantities per color due to our production
processes. Our USA-made writing instruments are not assembled,
stocked and sitting on the shelf. They are 100% custom-made beginning
with the day we accept your order. Therefore, we have stated minimums
which must be met for each color and series.
- Can I get a
paper proof for my order?
Paper proofs, while available for typeset imprint copy, are
not offered for photo logos or engraving. Color and sizing constraints
of our photo logos and the font selection and condensing of our
commercial lasers cannot be effectively represented in a paper
proof process. A good rule of thumb when it comes to customization
is: “A paper proof is not a substitute for a product proof.”
We can certainly type in your copy and print it out – however,
it might not be representative of what it will actually look like
on the color or finish of the product you’ve ordered. Our
product proofs are extremely economical so why take a chance?
We always recommend taking a Garland “in hand” (ordering
a product proof) when placing an order to ensure complete customer
- Can you tell
me some more about engraving and imprinting before I place my
We’re glad you asked! Engraving is a permanent etch
into the surface of the item. It is a very durable process that
always adds a high perceived value to your purchase. Silver or
golden colored engraving on dark surfaced items will make your
name, logo or message distinctive. Engraving on stainless, chrome,
nickel and other metal tones provides a more subtle display of
your copy. Some items can be oxidized or tinted to enhance the
contrast. It’s really all about personal preference and
styles, and Garland offers a selection of products, finishes and
engraving options that can let you create just about any effect
that you want.
Imprinting is a process to add vibrant color, or multiple colors,
to the surface of your product. As a surface process, an imprinted
copy will usually not wear quite as well as an engraved copy.
The usage of the particular item, as well as hand creams, soaps,
and even the recipient’s own natural body oils can all affect
the long-term durability of an imprinted copy. Rest assured however,
that we carefully research inks, coatings and substrate adhesion
to provide optimum durability and appearance on all of our imprinted
items under normal usage and conditions.
Imprinting is also a much more versatile option than engraving.
The range of color combinations is much greater and the copy area
is often much larger than the area that can be reached by a laser
etch. In fact, our resin barrel Founder’s Collection provides
copy that can wrap around the entire barrel of the writing instrument
at no additional charge! With our wide variety of item colors
and virtually unlimited number of possible ink colors, your options
- Can you tell
me a little more about laser engraving and a laser logo before
I place my order?
Another great question! Standard laser engraving is the more
economical choice. One line of our standard font engraving is
always free, including individual personalizations! Many of our
items offer 2 lines of repeat copy at no charge as well. Laser
logo engraving takes your actual logo, or a specific corporate
typestyle and engraves into the product. The effect is awesome!
No per piece running charges will be incurred, just a one-time
laser logo set-up fee.
- What if I have a question that
isn’t covered by your FAQ’s?
We pride ourselves on customer service,
and look forward to hearing from you! Please submit your questions
for consideration to email@example.com.